Can I cancel an order?
If you wish to cancel an order that has already been submitted, please contact Customer Service.
What do I do if I cannot find a product that I am looking for?
Please try the search function provided; if you still cannot find the product you are looking for, contact Customer Service.
Do prices include sales taxes and import duties?
Yes, the prices shown on our site include all taxes and duties.
How secure is the website?
Our web server uses industry standard Secure Socket Layer (SSL) technology to encrypt all of your personal information including debit or credit card numbers, names and addresses. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you place an order, a small padlock will appear in your browser indicating that any information provided cannot be viewed by a third party. We ensure 100% secure online trading; at no point are any of your credit card details sent over an unsecured connection.
Can I exchange an item?
Yes. Please see details on our Return Policy page.
If I have a question, how soon will Customer Service respond to my email?
We endeavor to respond to all emails within 48 hours.
Can I order by telephone instead of using the web site?
If you prefer to order by telephone, please call our US call centre team on our toll-free number: 877-496-9859.
How do I know if you've received my order?
Once your order is submitted, you will be sent confirmation by email.
How much do you charge for shipping?
Shipping charges very by item, but in general each product will cost $10-15 to ship. All items are sent by air from our UK fulfillment center, using FedEx. Shipping charges will be added to the cost of your purchase and displayed as you progress through checkout.
How soon will my order ship?
Shipping times vary from product to product, and our stock levels fluctuate daily. As a general rule, we advise customers to allow up to 28 days. However, if the item you require is in stock, it is likely that you will receive your order within 5-10 days. If the item is shipped directly from our suppliers or engravers it will normally take approximately 4 to 6 weeks. Please note that multiple purchases may not necessarily arrive at the same time. If for some reason your product has not arrived, please contact Customer Service.
Do you accept international orders?
The US site accepts orders for delivery to the US and Canada. Buyers from the UK and Europe should visit www.comptonandwoodhouse.co.uk.
When will my credit card be debited?
Your card will be debited when you place your order.